Terms & Conditions
We take great care to make sure our pictures are an accurate representation of the item(s) you will be receiving, we undertand that every once and a while you may need to return an item. However, our handmade items that we sell - slight variations may occur from the picture displayed since it is made by hand.
If there is a problem with your order, please e-mail us immediately at firstname.lastname@example.org so we can work together to resolve the matter,
Please note shipping fees, that you the buyer paid to ship your item(s) initially are NON-REFUNDABLE and the buyer is responsible for the cost of returning the item(s) as well.
US orders will be charged a 10% restocking fee on the item(s) that are being returned. After we take the fee the difference will be refunded back to your original form of payment within 1- 2 days of receiving your item(s). The item(s) also must be in the same condition that you received them in order to receive a refund. No returns accepted on Personalized Items( pertains mostly to school teacher items)
Canadian Orders will be charged a 15% restocking fee on the item(s) that are being returned.
The buyer will need to notify us (Nannie and B's) before you return the item(s). All returns must be shipped back within 5 days of receiving your items. You will also need to supply Nannie and B's Crafts with a tracking number.